Monitoring feedback and comments

When creating a social media page or enabling comments on your website or blog, be prepared to devote resources to monitor the feedback that will get posted. It is, after all, social media, which depends on a give and take of communication.

It is important to monitor and delete feedback which violates the terms of service of the platform you're using. This can include commercial interests trying to drive traffic to their websites.

It is also important that you embrace a free and open communications platform, allowing members of your social media following to express their opinions. You'll also want to review the community guidelines and standards for all platforms you use.

Community Guidelines and Standards