Create User-Friendly Web Content
Writing for the web demands brevity, simplicity, and accessibility. It's a unique skill that requires training, even for a communications expert.
Users don't read. They SCAN.
People read differently online than they do when they read print materials.
*Scanning on the web is dictated by the:
- Users’ motivation
- Goals they are trying to achieve
- Layout of the page and formatting of text
- Page content
*Tips to help your users:
- Optimize content and presentation so that users can find what they need quickly.
- Include the most important points in the first two paragraphs on the page.
- Use headings and subheadings.
- Start headings and subheadings with key words.
- Visually group small amounts of related content.
- Use bold and italics sparingly to emphasize words or phrases.
- Ensure links include information-bearing words (instead of generic “go”, “click here” or “more”).
- Use bullets and numbers to call out items in a list or process.
- Cut unnecessary content.
A great source for insights, tips, and tricks is Wylie Communications' Writing Tips newsletter.
What's in it for me?
You can never forget that the person visiting your website only wants to know, "What's in it for me?"
As you worked through the website redesign and development process, you identified your primary audience. For many of you, that audience is prospective students. Remember that they are always the "me" on your website.
Don't try to write for prospective students and your dean, faculty, staff, current students, and donors. You'll just end up diluting your important messages, which makes the message less meaningful for everyone.
Always go back to your primary audience. Write for them and the messages they want to hear.
Prospective students don't care that some individual they don't know just donated $10 million to your college. Let an internal email, your donor publications, and/or Oregon News praise the donor for their amazing donation.
But on your website, let prospective students know that the donation will provide 10 full scholarships that they can apply for to help them pay for college.
So, don't just give them meaningless facts, even if your dean or director says you have to announce those facts. They want to know why those things matter and... what's in it for them.
Shorten Your Content
Use the 1-2-3-4-5 rule created by Jon Ziomek:
- 1 main thought, expressed in
- 2 to 3 short sentences, taking up no more than
- 4 to 5 lines on the page
What happens at six lines? Your paragraph becomes more than an inch long. And an inch of type is too thick for most readers, especially when you’re writing for mobile.
Write for Different Users
In his 30-3-30-3 rule, Clay Schoenfeld suggests that you present each webpage as if your audience will give you one of the following:
- 30 seconds. With a 30-second attention span, these folks are lookers. They’ll learn whatever they can through an image and a bold headline.
- 3 minutes. They’re not reading the text. Instead, they’re flipping, skimming and scanning for key ideas. To reach them, you need to lift your ideas off the screen with display copy.
- 30 minutes. These folks are readers, and don’t we wish there were more of them!
- 3 hours. These folks are researchers. They dive deep for data. Give them bottomless wells of information — libraries and archives of white papers, detailed product specs, PowerPoint decks, full texts of speeches and presentations, and so forth.
For the web, you need to write shorter, making each webpage as tight as possible. But you also need to deliver additional, longer pieces for your deep divers.
“Open with kernels for the 30-second reader,” write Daniel Cirucci and Mark Tarasiewicz. “Break to bits for the three-minute reader. Branch to detail for the 30-minute reader. Link to verbal and visual feasts for the three-hour junkie.”
30 Seconds: Should I consider the University of Oregon?
Think of the 30-second readers as those who just click on your site to quickly find out the most basic information. They will only be looking at your homepage (or a program landing page) and just noticing the one or two things that stand out the most on that page before they leave.
3 Minutes: Do you have what I want and does it look interesting?
Your 3-minute readers are looking to see if you have a program they might be interested in pursuing, the general types of research you are conducting, if you offer any scholarships, when is the application deadline, etc. Just the basics. They will be looking at your homepage (or program page) and the top-level pages in your navigation, scanning just the section headers and the images.
30 Minutes: I'm narrowing my choices and going to apply.
The 30-minute reader is someone who knows you have the program they want and they are looking into your admissions requirements, curriculum, faculty members, etc., as they decide if they want to apply and prepare to apply. They will be looking three or four clicks into your website and will scan the section headers and read the sections that are relevant to the information they are looking for.
3 Hours: I'm a graduate student or faculty member.
A 3-hour reader is likely a graduate student or academic who is looking for in-depth information and details about absolutely everything—the details about the who, what, when, where, why, and how. These readers are not phased by how many clicks it takes to get to information because they are eager to find out as much as possible.
Content Drives Layout and Design
“‘Content is King’ – you might have a pretty website which will catch someone’s eye, but if the content is no good, you can be willing to bet that they aren’t going to stick around.” — Selene M. Bowlby
After completing your content audit based on the needs and requirements of you and your users, you will write the content for your website knowing what you should keep, remove, add, revise or merge. It is important to know that your content should be written before you determine the look and feel of your website.
Content drives what the layout and design should be because you don't want to be forced to try and fit your content into a predetermined layout and design. If you realize something is hard to describe in words and works better as an image or infographic, you don't want to be stuck in a text-based layout; or if you find out you need something to be written out, you don't want to be stuck in a graphic-based layout.
Writing your content is probably the step that will take the longest because you will probably need to write all of the content and then re-examine that content to determine the best way to give that content to your users. Throughout the process, always refer to the content evaluation questions and the content creation process.